At All Star Access Hire, we would like to assure you that we are still open for business 24/7! As always safety is our number one priority and we are committed to making sure that everyone goes home safely, especially in these unusual times. We would like to assure our valued customers and the industry as a whole, that we are taking extensive actions to look after our people and our customers, whilst continuing to provide the outstanding levels of customer service that you’ve become accustomed to receiving from the All Star team.

As the situation develops with COVID-19 (Coronavirus), we would like to share with you some of the actions we have implemented. We will be providing further updates if and when the situation changes.

Actions we are taking:

We take the health and safety of our customers, employees, suppliers, and the broader community very seriously. We have instituted a range of precautionary measures for additional safety and peace-of-mind, including:

  • Regularly monitoring and then enacting any advice from Government health authorities.
  • Providing our employees with regular communications and updates designed to increase their knowledge and to limit the spread of the virus.
  • Introduced strict social distancing measures in our workshop and office and also having staff work from home where possible.
  • Creating a culture of infection prevention through raised awareness and support around personal hygiene.
  • Providing gloves, sanitiser and anti-bacterial cleaning sprays throughout the business.
  • All of our equipment is cleaned with a hot water and soap pressure washer after every single hire. This has always been standard practice at All Star Access Hire.
  • Each piece of equipment is wiped down with anti-bacterial spray prior to being delivered or collected by our drivers and mechanics. We pay particular attention to high touch areas.
  • We have established contingency plans to maintain service delivery should there be any positive COVID-19 cases in our workplace.
  • All employees have been advised to stay at home and follow their relevant State Government guidelines if they are feeling unwell or suspect that they may have encountered COVID-19 contamination
  • Regular management reviews to assess the situation and react accordingly. The situation is changing daily and we are remaining agile and adapting our procedures as required.
  • Where possible, we have developed a work-from-home protocol for all staff to ensure their wellbeing and continued service to our customers.

We continue to closely monitor all Public Health, Government Advice and other developments so that we can take all necessary actions immediately. We will continue to keep you updated as the situation evolves. Please do not hesitate to contact your account manager or our office should you have any further questions. We are truly thankful for the continued support of our customers and suppliers.

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Breakdown Support

We all know that from time to time equipment will break down. Whether it’s your own scissor lift, boom lift, telehandler or one of ours, you can be assured that our passionate team of field service technicians are ready to help. With fully kitted out service vehicles and highly skilled technicians, we aim to be on site within two hours. If we can’t get there in that time frame, we also have a wide network of service sub-contractors ready to assist. Our priority is to get your equipment back up and running ASAP.

Our technicians also receive regular factory training to ensure they are continually up-skilling and increasing their knowledge. Give us a call 24/7, we’re here to help.

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Map DataMap data ©2017 Google
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Address

217 Kororoit Creek Rd, Williamstown VIC 3016 | (03) 9397 3555 | admin@allstaraccesshire.com.au